FAQ

WHAT DOES IT COST TO BENEFIT FROM PROGISAP?
  • One-off installation fee.
  • User fees in the form of a monthly subscription.
WHAT SERVICES ARE INCLUDED IN THE INSTALLATION FEE?

They include start-up maintenance, commissioning costs, setting up your documents, transferring your data (if necessary) and training.

WHAT IS INCLUDED IN THE PROGISAP MONTHLY SUBSCRIPTION FEE?

Your monthly fee includes access to the Progisap service; support; your dedicated account manager; and maintenance and upgrades to your software.

HOW LONG IS MY COMMITMENT?

The Progisap offer is based on a 12, 24 or 36 month commitment depending on the solutions subscribed to.

I WANT TO BREAK MY CONTRACT BEFORE THE END OF MY CONTRACT?

You must specify your request by registered letter 6 months in advance of the desired exit date.

HOW IS THE SOFTWARE IMPLEMENTED?

We assign you a dedicated account manager who will help you set up your business. He or she will first identify your needs and then propose the most suitable offer for your company. Once your deployment plan is established, our technical teams create your environment and your Progisap interface. Then your account manager trains your teams to use the software. Finally, you are ready to digitise your daily activities. The implementation time varies on average between 4 and 6 weeks.

HOW DO I ACCESS PROGISAP SOFTWARE?

Progisap is a 100% web-based software, in SaaS mode. You can connect from any device (computer, tablet, phone) with an Internet connection and a web browser (preferably Chrome). We recommend that you have the latest version of your browser for a good performance of your software.

IS THERE A CUSTOMER PORTAL AND AN EMPLOYEE PORTAL?

Yes, your Progisap software allows you to benefit from optional customer portals and/or employee portals.

WHERE IS MY COMPANY'S DATA HOSTED?

Progisap is a 100% web-based software. Your data are hosted on remote web servers. We select our servers from providers based in France. Our servers and access to your Progisap database are secure.

AND IF THE WEB SERVER GOES DOWN OR IS HACKED, WHAT DO YOU HAVE PLANNED?

We make back-ups of your database several times a day, which we keep on secondary servers to ensure immediate and rapid restoration of your data in the event of a problem.

AND IF TOMORROW I DECIDE TO TERMINATE THE SERVICE WITH PROGISAP, WHAT HAPPENS TO ALL MY DATA AND INFORMATION?

All your data is backed up every day. You can retrieve them in full at any time. Your data is your property and will be returned to you in any case.

THE EMPLOYEES IN MY COMPANY DO NOT HAVE THE SAME LEVEL OF RESPONSIBILITY. I WOULD LIKE TO BE ABLE TO CONTROL AND MASTER "WHO DOES WHAT". IS THIS POSSIBLE?

Absolutely. There are user profiles with different levels of access. For example, an employee in charge of drawing up quotes and contracts may be excluded from HR information (employees' personal information) and accounting data (invoicing, receipts, etc.).

You have the power to create and define profiles and accesses for each of your employees.

IF AN EMPLOYEE LEAVES MY COMPANY, CAN I IMMEDIATELY BLOCK THEIR ACCESS?

Yes, as an administrator, you can deny him access to Progisap and all mobility tools with one click.

WHEN YOU UPGRADE YOUR SOFTWARE WITH NEW FEATURES AND OPTIMISATIONS, DO YOU HAVE TO PAY FOR THE UPGRADE?

No. The evolutionary maintenance of the Progisap software is integrated in your subscription. You systematically benefit from each optimisation, new functionality and improvement of the tool.

IS PROGISAP INTERFACED WITH ALL ACCOUNTING SOFTWARE ON THE MARKET?

Yes, our PROGISAP software allows a standardised export for integration into accounting software (SAGE, CEGID, EBP...).

IS PROGISAP INTERFACED WITH ALL PAYROLL SOFTWARE ON THE MARKET?

Yes, our PROGISAP software allows a standardised export for integration into payroll software.

IS PROGISAP A CRM OR AN ERP?

Both. Indeed, CRM is the acronym for "Customer Relationship Management". CRMs aim to help you optimise prospecting and sales management. ERP, Enterprise Resource Planning, is used to optimise the production costs of a company.

contact@progisap.fr
+ (33) 1 84 20 16 50
Spaces Cours Valmy
1-7 Cours Valmy, Le Belvédère
92800 Paris La Défense, France

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