Members can take advantage of the exchange time to note the areas of improvement of their solutions.
For users, the benefits include
- Participation in constructive exchanges and sharing, and the promotion of their involvement within the company, not only with management but also with the operational teams who use the software on a daily basis;
- Learning through feedback from other users;
- Participation in enriching the customer experience, particularly by reporting on the various problem areas of the software.
For us, it is a virtuous circle that is being put in place. The benefits we have encountered include
- The development of a network of users and the development of customer loyalty;
- Visibility on projects to accelerate the progress of its roadmap with operators;
- A gain in strategic information provided directly by customers to increase its expertise (the opinion of users of the solution is more valuable than those in-house);
- Real-time monitoring of problems to prioritise the features to be developed;
- Valuation of the technical solutions of the software users.