How a business ERP can help you strengthen your customer relationships

Personal services account for a total of 845 million hours. It breaks down into three main categories: services for dependent persons, daily living services, and childcare. In the personal services sector, transparent and effective communication is essential to establishing a trusting customer relationship. Unfortunately, many customers may feel a lack of clarity when it comes to scheduled interventions. This can potentially affect their overall experience.

This is where SENEF and Progisap come in to transform your approach and ensure seamless communication with your customers. In this article, we explain how you can strengthen your customer relations with our Progisap ERP.

The lack of communication and transparency is becoming a problem

Customer feedback often reveals a common concern: the lack of clear information about upcoming interventions. Customers want to be informed in real time, to understand the details of each intervention, and to be able to tailor their services to their specific needs.

Progisap reinvents the customer experience

Real-time communication :

Progisap puts an end to the mystery surrounding interventions by offering real-time communication. Customers now have instant access to updates on schedules, who's coming in, and any changes. This transparency builds trust and eliminates uncertainty.

Simplified job tracking :

Customers can easily track the status of each intervention. From start to finish, they are kept informed of progress, any delays, and achievements. This visibility gives customers the peace of mind of knowing that their needs are being taken care of professionally.

Service customization :

Every customer is unique, and Progisap recognizes this diversity. The platform enables easy personalization of services, where customers can specify their preferences, special requests, and adjust schedules according to their personal constraints. This personalization strengthens the bond between customers and service providers.

 Strengthen customer relations

Progisap is committed to solving the problem of insufficient communication and lack of transparency in the personal services sector. By integrating this solution, companies can not only meet growing customer expectations, but also exceed their needs by delivering an exceptional experience.

By adopting Progisap, you're investing in proactive communication, transparent follow-up and personalized services that will catapult your company to new heights of customer satisfaction. Don't let a lack of communication tarnish your reputation.