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DOM' Vita testimonial

Testimony gathered fromAntoine Bailly and Goeffrey Lovato (Progisap expert).

Introduce yourself: name, position and mission, and present your company: business, number of employees, year founded, location...

Let me introduce myself: I'm Antoine Bailly, manager of Dom Vita. We work with 200 beneficiaries in the Val-de-Marne area.

Goeffrey Lovato, senior residences human services expert with the SENEF group. My main mission is to provide support both internally and externally. Internally, I support the teams in maintaining their position in the human services sector, but I also support new customers and all the new networks we acquire as we go along.

 

 

How does Progisap meet the needs of SAP companies?

AB : The two main issues for Dom Vita are the scheduling of my employees' work, which is linked to the specific requests of my customers.

What are the advantages of using Progisap?

GL: Progisap is a 100% web-based solution specializing in the personal services sector. We specialize in comfort, childcare and dependency. It covers everything from sales management to payroll. The point is to have a tool that enables total management of your business and to optimize your day-to-day processes, so that it's a real working tool for our customers.

AB: The advantage of using Progisap and Mobisap software is that it's easier to communicate and plan my employees' schedules. The Progisap software gives me a single tool for managing my beneficiaries, as well as everything to do with payroll and payroll export. Dom Vita has been using the software since its creation, i.e. for 8 years. The software is constantly evolving, and our feedback is taken into account as it evolves.

How does Progisap support you on a day-to-day basis?

GL: Progisap is a tool, but behind Progisap there's a whole team. Starting with the delivery teams, who will help our new customers set up the software. Then there's our customer service team, who are there on a daily basis to feed back information and requests for upgrades, analyze all this and ensure that the software continues to evolve. Last but not least, our training teams are on hand to upgrade the skills of our administrative and management teams, so that they can make the best possible use of the software.

What would you say to companies hesitating to launch Progisap?

AB: There are three of us at head office - a sector manager, an apprentice and myself - who manage 35 employees. Without the Progisap software, there wouldn't be so few of us at head office.

GL: Today, Antoine from Dom Vita manages 200 customers and 35 service providers. There are only two of them at administrative level. Thanks to Progisap, we've been able to optimize this administrative management, which is very complex in our sector today. What's more, this sector of activity is going to evolve over the next few years, so it's necessary and important to equip ourselves with an efficient tool, and Progisap is just what we need.

3 strong points that characterize Progisap?

AB: If I had to remember 3 things about Progisap software, it's that it's scalable, ergonomic and that we have a team that's available to the company and its employees.

GL: If I had to give you 3 reasons to join us, it would be the first word "evolutionary", the second word "ergonomic" and the third word "profession". Because we're really at the heart of the human services business.

Testimonial Ceka Services

Interview with KAREN Piaget and MITIA David.

Introduce yourself: name, position and mission, and present your company: business, number of employees, year founded, location...

Karen Piaget, Managing Partner.

Mitia David, Ceka Development Manager Services

KP: Created in 2003, Ceka Service's missions include household chores, services for the elderly and disabled, and shared housing. 

We are located in the south of the Seine et Marne and employ 73 people for 432 customers. We have been working with Progisap since 2015.

What's special about your business?

MD: All our staff are trained in the Montessori approach to provide personalized, humanistic support. 

We are pioneers in the field of "shared housing" and in training teams in this specificity. 

We make sure that our employees are pampered:  

- with free birthday days, 

- electric vehicles, 

- and schedules to suit their lifestyles.

What are your company's issues and challenges?

KP: We're constantly on the lookout for new employees to develop our business. This shift is crucial if we are to evolve towards an autonomous service.

In your opinion, what are the issues facing a personal services company in general?

KP: For everyone, it's recruitment and financial stability.

What actions do you take on a daily basis to plan your business?

MD: On a day-to-day basis, we recruit and train new staff to give us greater flexibility in scheduling. 

We also attach great importance to customer follow-up, making visits and establishing individual links to better meet their needs. In addition, we monitor badges, hospital discharges and expiring charges.

How were you organized before using Progisap, and what tools did you use?   

KP: We were using old software that no longer met our expectations, especially when it came to invoicing. Progisap gave our business a real boost. We've saved time. We can go from planning to invoicing to the customer file in a single click. Managing recurring tasks has also become much more efficient.

How has this solution improved your productivity and task management efficiency?

MD: Thanks to Progisap, it's easier to replace a particular person. We can move from one branch to another in the same space. The big revolution with EDM is that all our documents are stored on the software. Everyone can consult the documents they need for information or work, whether you're an employee or an administrator.

Which of the solution's features do you find most useful and practical?

MD: On a day-to-day basis, the home page contains all the information you need. The display of multi-employee schedules gives an overall view, and the editions facilitate company management.

What are the main advantages/benefits of working with Progisap/SENEF?

KP: The relationship with the teams and the company's values.

If you're looking for a human and dynamic company where you're not just a number, then don't hesitate to join Progisap.

Can you give me 3 words that define Progisap?

MD: Human values, team enthusiasm, ambition to do better and better.

How a business ERP can help you strengthen your customer relationships

Personal services account for a total of 845 million hours. It breaks down into three main categories: services for dependent persons, daily living services, and childcare. In the personal services sector, transparent and effective communication is essential to establishing a trusting customer relationship. Unfortunately, many customers may feel a lack of clarity when it comes to scheduled interventions. This can potentially affect their overall experience.

This is where SENEF and Progisap come in to transform your approach and ensure seamless communication with your customers. In this article, we explain how you can strengthen your customer relations with our Progisap ERP.

The lack of communication and transparency is becoming a problem

Customer feedback often reveals a common concern: the lack of clear information about upcoming interventions. Customers want to be informed in real time, to understand the details of each intervention, and to be able to tailor their services to their specific needs.

Progisap reinvents the customer experience

Real-time communication :

Progisap puts an end to the mystery surrounding interventions by offering real-time communication. Customers now have instant access to updates on schedules, who's coming in, and any changes. This transparency builds trust and eliminates uncertainty.

Simplified job tracking :

Customers can easily track the status of each intervention. From start to finish, they are kept informed of progress, any delays, and achievements. This visibility gives customers the peace of mind of knowing that their needs are being taken care of professionally.

Service customization :

Every customer is unique, and Progisap recognizes this diversity. The platform enables easy personalization of services, where customers can specify their preferences, special requests, and adjust schedules according to their personal constraints. This personalization strengthens the bond between customers and service providers.

 Strengthen customer relations

Progisap is committed to solving the problem of insufficient communication and lack of transparency in the personal services sector. By integrating this solution, companies can not only meet growing customer expectations, but also exceed their needs by delivering an exceptional experience.

By adopting Progisap, you're investing in proactive communication, transparent follow-up and personalized services that will catapult your company to new heights of customer satisfaction. Don't let a lack of communication tarnish your reputation.

Segur Digital Health Cluster Census

As part of the progress of the Ségur du Numérique en Santé, we present our information portal. We are launching a call for expressions of interest in joining a cluster. The form can be found at the bottom of the page just after the article.

1. Advances at Ségur du Numérique en Santé
2. Support for Ségur du Numérique en Santé
3. What is a cluster?
4. Participating in a cluster

1. Advances at Ségur du Numérique en Santé

Since 2020, all the entities (L'ANS, DNS, ASP, L'ARS, CNSA...) have been working together to set up the Ségur du Numérique en Santé.

The Ségur digital health project is an ambitious undertaking that will secure data and enable healthcare professionals and users to share information more widely. This will enable us to provide better support and facilitate care.

To implement Le Ségur du Numérique en Santé, healthcare players can equip themselves with new software versions, if they wish, thanks to government funding. Public authorities and publishers are working together to :

  • Closely monitor the operation of these solutions in the field;
  • Improve the fluid and secure sharing of healthcare data.

This applies in part to medico-social establishments that provide support for SAADs.

Wave 1 of the Ségur du Numérique en Santé program involves developing core services, respecting certain core businesses and taking stock of the maturity of information systems. The French government is seeking to list ESMSs so that they can benefit from the funding available to upgrade their software.

2. Support for Ségur du Numérique en Santé

The French government has set up a number of subsidies to facilitate access to digital technology for structures in the medico-social sector, in preparation for Wave 1.

  • The first is the ESMS Numérique funding scheme, initiated by the CNSA. It is aimed at establishments that need help with the acquisition and renewal of their DUI.
    This program aims to generalize the use of digital technology. To apply for ESMS Numérique funding, it is necessary for several establishments to join forces, in what are known as clusters.

 

  • The second is SONS. The French government funds a system specifically dedicated to updating healthcare information systems, based on a "purchase on account" mechanism. For healthcare providers, the State pays the software publisher directly for the software equipment.

The funding is aimed at ESSMSs equipped with a DUI who want to upgrade their IS. The SONS is therefore used to upgrade the DUI, i.e. to modernize and secure software to integrate the requirements of the Ségur du Numérique.

You don't have to go through a cluster to get it.

 

3. But what is a cluster?

The cluster will enable structures to group together by region or at national level, around a common project, to benefit from financial support such as ESMS Numérique funding, and support to enable its implementation. Clustering is highly recommended for digital projects. Clusters provide an opportunity for establishments to think collectively about possible solutions for taking the digital turn.

To benefit from ESMS Numérique, there are a number of prerequisites:

  • A willingness to join forces to carry out an Information Systems project and to pool resources.
  • A minimum of 15 establishments is required to apply.

The cluster allows us to come together as a collective and think about solutions through a common project.

The cluster will thus promote :

  • Obtain funding for project management,
  • Information systems audits,
  • Sharing a common vision and a common goal,
  • Work collectively on the same subjects and issues...
  • Work collectively on the use of new tools,
  • Consult each other on purchasing and new equipment.

4. Participate in a cluster

If you wish, you can take part in a cluster to further the deployment of digital technology. Please fill in the form below.

HOME REGION

  • CONTACT DETAILS OF YOUR ESTABLISHMENT

  • YOUR FINESS NUMBERS

  • To find out more about the FINESS number, follow this link
  • MANAGER'S CONTACT DETAILS

D-2 to the final submission of our application for registration by the ANS (Agence du Numérique en Santé).

PROGISAP , the SENEF solution dedicated to the Personal Services and Senior Services Residences sector, is on its way to being listed by the Ségur du Numérique en santé.

The Segur du Numérique en Santé has been designed to facilitate and secure the exchange of medical data between healthcare professionals and users, with a view to providing better prevention and support.

Our PROGISAP solution, the digital ecosystem dedicated to Personal Services and RSS, adapts to meet the requirements of the DUI (Dossier Usager Informatisé - Computerized User File) referencing specification, to comply with the Ségur du Numérique en Santé (Digital Health Regulations).

To date, where does PROGISAP stand in this process?

  • Authentication via PSC (ProSantéConnect) implemented in PROGISAP using your CPS or eCPS card.
  • PROGISAP approved by the CNDA (Centre National de Dépôt d'Agrément) for use with INS (Identifiant National de Santé) teleservices.
  • Automated deposit of your medical documents directly into the "DMP" (Dossier Médical Partagé) from PROGISAP.
  • MSSanté (Messagerie sécurisée de Santé) and Messagerie sécurisée citoyenne to share information via secure exchanges from PROGISAP.

So we're in the home stretch, and our aim is still to support the digital transition of our Personal Services customers and all players in the sector.

We'll be back in touch with you in the coming days and weeks to report on these developments.

Time management for housekeepers

You have a house to maintain, but you don't have the time or energy to clean it all? Are you looking for a solution to keep your house spotless at all times without having to tire yourself out? Call on a competent cleaning lady. But before you do, you need to estimate the time spent cleaning in order to manage her tasks and her salary. Indeed, a cleaning lady does not only clean, depending on the needs of the household, she also takes care of the kitchen or the children, and that takes time. In short, here are some valuable tips on how to manage a housekeeper's time and hours per week.

How to calculate the cleaning time? First of all, calculate the surface to be cleaned

The time management of a cleaning lady depends first of all on the surface to be cleaned. Cleaning a large house does not take the same amount of time as cleaning a three-room flat. So the first thing to evaluate in this management is the number of rooms and the total area to be cleaned.

Generally, an interior surface of 20 m² can be cleaned in 1.5 hours. You can therefore use this first figure as a basis for your calculation. For a surface of 30 m², it takes about 2.5 hours. For a home between 60 and 80 m², it takes about 4 hours. For homes larger than 100 m², it takes at least 5 hours, and so on.

How to organise the work of a housekeeper? Consider the composition and details of your household

As mentioned, a cleaner can also take care of the components of the household. If she takes care of children and furry animals as well, this can affect the time she spends cleaning. It is therefore important to consider these points when managing your cleaner's time .

On average, washing a child under the age of 14 takes 30 minutes. Similarly for furry animals such as cats and dogs, the housekeeper can spend up to 20 minutes washing an animal. It should also be noted that the more members of the family there are, the more laundry the housekeeper will have to wash, iron and put away.

List and organise household tasks in a quick housekeeper schedule

In her job, the cleaning lady has an endless list of tasks to do. It is difficult to list everything, but you can group them into categories. To better manage cleaning time, you should list the tasks to be done during cleaning hours.

Cleaning hours: make your own calendar to organise your cleaning time

Making a list or schedule allows you to keep track of the hours the cleaner works. To do this, you only need to list the tasks and specify the time they must be done. For each task completed, the worker will tick the corresponding box so that nothing is forgotten.

Household organisation: set up a rotation of household tasks

A cleaning lady is not a robot, she cannot do everything in one day (e.g. laundry). The rotation of tasks makes it possible to manage the mandatory tasks to be done every day and the in-depth cleaning tasks.

In managing your cleaner, you should be firm but always courteous and polite. Be precise in your instructions to avoid misunderstandings. Especially when it comes to delicate tasks such as cleaning the fridge, coffee machine, dishwasher, bathroom or tidying the kitchen.